Meridian Diagnostics
A clinical results portal where physicians request tests, follow inquiries and review patient diagnostics — accuracy meeting care.
Overview
Meridian Labs processes thousands of lab orders daily, yet physicians tracked them through fax-era screens. Critical results hid in cluttered tables, and every inquiry meant a phone call.
I redesigned the client portal end to end: dashboard, test directory, order tracking, result inquiry and critical-result alerts — designed with lab staff, for clinical staff.
The challenge
In healthcare, a misread row is a patient-safety issue. The interface had to make status unmistakable at 6am on a ward computer, while compressing enormous tables into scannable views.
Strict compliance rules shaped every decision: audit trails, role-based views, and zero ambiguity in critical-result flagging.
Process
- 1Research
Site visits to two labs and interviews with 9 physicians; mapped the five questions asked before every shift.
- 2Table redesign
Status-first rows with color-plus-label encoding that survives color-blindness and bad monitors.
- 3Critical-result flow
An unmissable alert path from flag to acknowledgment, prototyped with on-call doctors.
- 4Handoff & rollout
A component library and phased rollout plan so the lab could migrate without downtime.
From the studio
Dashboard iterations and working sessions from the Meridian project.
Outcome
Status readable in under a second, on any ward monitor.
Physicians start the day from one prioritized dashboard.
Self-serve tracking replaced routine status calls.
Related work
Complex data? Let’s make it readable.
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